Resources

Resources

Here you’ll be able to find all the resources we have to offer from Purchasing Information, Downloads, most Frequently Asked Questions, Blog articles, Guides and Case Studies.

If you can’t find what you’re looking for, or prefer to speak over the phone, send us your enquiry here or call us on 1300 410 485.

 

 

Purchasing Information

Warranty

ALL Earthtrack Lighting products have a minimum 5 year warranty. If you are not completely satisfied with your purchase, we will gladly offer a store credit or exchange. Returned items must be returned to us within 14 days of purchase, in their original condition…

READ MORE

Shipping

We ship all received orders once or twice a week. You can always contact us to make sure you have your purchase on time. All products are wrapped with the utmost care. Prices are based on weight and destination. A guide to these can be seen in the tables below. 

READ MORE

 

 


Downloads

Use the search box below to search for product brochures, resources or specifications.

Search

Frequently Asked Questions

d

Do your products comply with Australian Standards?

Yes, Quality and Safety are the number 1 priority in our business. We strive hard to make sure our products give greater satisfaction to our retailers and distributors.


d

Which number should I call for after sales customer care?

Feel free to call our line 1300 410 485, we will transfer the call to our expert team to help you.


d

Is there any freight charges for order?

We provide Australia wide free delivery for every products. But our tower products may apply some freight charges for specific locations. Please check with us on your order.


d

How long is the warranty for products?

Its vary by product. most of the product has 5 years of warranty. Please check the specification sheet on website or brochure or contact us anytime though our main line 1300 410 485 or email us sales@etms.com.au


d

How long does it take to ship?

We have agreement with major courier companies, and depends on your location we choose the fastest courier service.

Definitely it will arrive the best available time. 

d

What is your office hours?

We are open from 8.00 AM to 5.00 PM on weekdays

(Weekend and Public holidays will be closed) but you can send us an email to sales@etms.com au and we will respond to your as first priority on next business day.

d

How to check whether my order has been dispatched?

You are welcome to give a call and check the freight status, or get the Track ID to check your self.

d

Is there any minimum/maximum order amount?

No, We are please take any order and send you through free freight.

See all FAQs