Contact Us

Contact Us

Fill out the form below and we'll get back to you within 24 hours.

Do your products comply with Australian Standards?

Yes, Quality and Safety are the number 1 priority in our business. We strive hard to make sure our products give greater satisfaction to our retailers and distributors.


Which number should I call for after sales customer care?

Feel free to call our line 1300 410 485, we will transfer the call to our expert team to help you.


Is there any freight charges for order?

We provide Australia wide free delivery for every products. But our tower products may apply some freight charges for specific locations. Please check with us on your order.


How long is the warranty for products?

Its vary by product. most of the product has 5 years of warranty. Please check the specification sheet on website or brochure or contact us anytime though our main line 1300 410 485 or email us [email protected]


How long does it take to ship?

We have agreement with major courier companies, and depends on your location we choose the fastest courier service.

Definitely it will arrive the best available time. 


What is your office hours?

We are open from 8.00 AM to 5.00 PM on weekdays

(Weekend and Public holidays will be closed) but you can send us an email to [email protected] au and we will respond to your as first priority on next business day.


How to check whether my order has been dispatched?

You are welcome to give a call and check the freight status, or get the Track ID to check your self.


Is there any minimum/maximum order amount?

No, We are please take any order and send you through free freight.

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Earthtrack Office & Factory Locations


Western Australia

34 Remisko Dr
Forrestdale, WA 6112

Phone: (08) 9399 8485
Fax: (08) 6315 6443
Toll Free: 1300 410 485
Email: [email protected]

New South Wales

4A Bessemer St
Blacktown, NSW 2148


British Columbia

43779 Progress Way
Chilliwack BC V2R 0E6

Phone: (604) 625 7400
Fax: (604) 607-3004
Toll Free: 1-855-897-7400
Email: [email protected]